Terms and Conditions

1. INTRODUCTORY PROVISIONS

These Terms and Conditions govern the rights and obligations of the parties when concluding a purchase agreement between the company: (hereinafter referred to as the "Seller") as the seller operating the online store https://aurumpro.cz and the Buyer when making purchases in the E-Shop (as both terms are defined below).

Business name: VMJ PRO, s.r.o.
Trademark: AURUMPRO
Registered office: Bělehradská 237/11, Nusle, 140 00 Prague 4
Company ID: 19621612
VAT ID: CZ19621612

Terms capitalized in these terms and conditions are defined terms, the meaning of which is set out in Article 2 below.
By submitting an order, the Buyer confirms that they have read and agree to these terms and conditions. The Buyer is sufficiently notified of these terms and conditions before placing an order and has the opportunity to read them.

2. DEFINED TERMS

"CNB" means the Czech National Bank.
"E-shop" means the online store operated by the Seller at https://aurumpro.cz.
"Price fixation" has the meaning specified in point 4 of these Terms and Conditions.
"Investment products" means investment gold, silver, and other products whose prices are continuously updated in the E-shop.
"Purchase agreement" means a purchase agreement concluded between the Seller and the Buyer, a draft of which will be delivered to the Buyer by the Seller in accordance with Article 3.6 of these Terms and Conditions.
"Buyer" means a Consumer or Entrepreneur who makes a purchase in the E-shop.
"Civil Code" means Act No. 89/2012 Coll., the Civil Code, as amended.
"Terms and Conditions" means these Terms and Conditions of the Seller.
"Entrepreneur" means a natural or legal person who, when concluding and performing a purchase contract with the Seller, acts within the scope of their business or other entrepreneurial activity.
"Seller" has the meaning specified in Article 1.1 above.
"Fixed-price products" means all products in the E-shop with the exception of Investment Products.
"Consumer" means a natural person who, when concluding and performing a purchase contract with the Seller, is not acting within the scope of their business or other entrepreneurial activity or within the scope of their independent professional activity.
"Advance Payment" has the meaning specified in the draft Purchase Contract.

3. ORDER AND CONCLUSION OF THE PURCHASE AGREEMENT

The order and purchase agreement may be concluded in the following ways:

through the E-shop
in person at the Seller's branches
in writing, by telephone, or by email

If the Buyer is an Entrepreneur, they are fully responsible for the accuracy of the delivery and billing information. This information must correspond to the information listed in the commercial or trade register.
All orders placed by the buyer are binding and irrevocable proposals to conclude a purchase contract. The seller notes that in the case of personal collection of a product with a fixed price, the purchase contract is concluded upon physical receipt. In this case, it is not a contract concluded by distance means.
Depending on the nature of the order – quantity of goods, price, etc. – the seller is entitled to ask the buyer to authorize the order in an appropriate manner (e.g., by email, telephone, registered mail, or in person). The order is considered invalid if the buyer refuses to provide this authorization in the required manner.
The seller reserves the right to refuse/not accept an order in the following cases: In the event of refusal/non-acceptance and/or inability to fulfill the order, this information will be sent to the buyer to the email address provided when creating the order without undue delay. The seller is not obliged to inform the buyer of the reason.

the number of orders received exceeds the amount of available stock;
the information provided about the buyer or place of delivery is misleading, incorrect, or incomplete; and/or
if the buyer has at any time in the past breached their obligations to the seller, in particular by failing to take delivery of or pay for previously ordered goods;
the prices published on the web interface were incorrect for any reason
if the price of the goods supplied by the Seller's supplier has changed significantly
for any other reason.

Except in cases where the Buyer's order is rejected in accordance with Article 3.4 above, the Purchase Agreement shall be concluded as follows:

Investment products
The Seller shall send the Buyer an invoice containing the text of the Purchase Agreement. This invoice shall be considered a proposal to conclude the Seller's Purchase Agreement. By paying the Invoice, the Buyer accepts the proposal to conclude the Purchase Agreement, which thereby becomes fully valid and effective.
Fixed-price products
The Buyer's order shall be considered a proposal to conclude a Purchase Agreement for the goods specified in the order. The Purchase Agreement for the goods listed in the order between the Buyer and the Seller is concluded upon delivery of the order confirmation to the Buyer as acceptance of the proposal to conclude the Purchase Agreement. Depending on the quantity of the ordered Product, the Seller reserves the right to request an advance payment even for Products with a fixed price.

The Seller reserves the right to limit the quantity of products purchased for any reason. This restriction may be waived by agreement between the parties.
The Seller reserves the right not to accept an order for products placed on the Seller's website or at the Seller's store. The products listed here are for informational purposes only. By accepting these terms and conditions, the parties exclude the application of Section 1732(2) of the Civil Code.
SPECIAL RULES FOR INDIVIDUAL METHODS OF ORDER DELIVERY

Electronically

The buyer places orders through the e-shop, either on a one-time basis without registration or by registering through an electronic account.
The seller reserves the right to issue an invoice for the full amount of the order for this form of order.
The buyer creates an electronic account on the website www.aurumpro.cz (hereinafter referred to as the account). The buyer is obliged to fill in the data according to 3.2 of the GTC and to update this data in case of changes. After creating the account, the buyer will receive access data to the account from the seller. The buyer is obliged to keep this data confidential. The Seller is not responsible for the loss or misuse of access data caused by the client's actions. The Seller is entitled to cancel the account if the services provided are misused through it. The account is accessible 24 hours a day, except for scheduled maintenance, which the Seller will notify the Buyer of in a suitable manner within 2 days, or in the event of unforeseen circumstances. The Seller shall notify the Buyer of any malfunction of the account in the event of unforeseen circumstances immediately after their discovery.

In writing, by telephone or by email

Orders can also be placed in writing, by telephone or by email. Immediately after receiving the order, the Seller shall respond in the same manner as to whether the purchase contract has been concluded or not and shall state the reason for non-acceptance.
The Seller reserves the right to issue an invoice for the full amount of the order for this form of order.
The Seller recommends that the Buyer fill in the order form on the website www.aurumpro.cz when sending the order.

4. PRICE AND PAYMENT

The price of Products with a fixed price listed in the E-shop is the price at which the goods will be delivered to the Buyer and is the final price including all taxes and fees (except for additional costs depending on the method of transport and payment).
Prices can be fixed immediately as follows:

by visiting our stores in person and paying in cash, every working day in Prague 9 and Vsetín from 9:00 a.m. to 5:00 p.m.
via online orders, where: the selected payment method is cash on delivery or bank transfer, and only if:

the order is created during fixing hours (i.e., on business days from 9:00 a.m. to 5:00 p.m.) and the total amount of investment products for one customer does not exceed CZK 700,000 (EUR 30,000).
the order is created outside the above-mentioned fixing hours and the total amount of investment products for one customer does not exceed CZK 50,000 (EUR 20,000).

If you require deferred fixing in these cases, please indicate this, e.g., in the order notes.
The seller reserves the right to cancel the price fixing of any orders for customers who have not paid for any of their previous orders, have not picked up their package, or have canceled their order without the seller's consent.

For CNB coins:

The buyer has the option of pre-ordering coins from the CNB on the seller's website (www.aurumpro.cz). The seller will send the buyer a pro forma invoice, and the final sale price will be communicated to the buyer by email, telephone, or in person after the sale price of the coin has been published by the CNB. The Buyer is not obliged to accept the final price, in which case the Buyer must immediately inform the Seller by email, no later than three days after the date on which the CNB publishes the final price of the coin in question for dealers on its website. The Buyer will then be refunded the full amount of the deposit. In the event of failure to meet the due date of the Advance Invoice or Issued Invoice, the Seller reserves the right to cancel the pre-order without any notice. The Seller also reserves the right to cancel the pre-order in accordance with 3.5.
The price of unissued coins and medals is determined based on the expected prices of coins and medals. If the CNB or another issuer increases prices and the Buyer has already paid the price at the expected selling price, the Seller reserves the right to charge the difference incurred before delivery of the goods. If the Buyer does not accept the price increase, they have the right to a full refund of the amount already paid in the agreed manner, no later than three days from the date on which the CNB publishes the final price of the coin in question for traders on its website.

Payment can be made in one of the following ways: Payment by bank transfer can be made in the case of personal collection of the goods or when sent by a transport company.

Investment products

in cash at the Seller's premises, in accordance with Act No. 254/2004 Coll., only up to CZK 270,000 or its equivalent in foreign currency based on the current CNB exchange rate. Higher amounts can only be paid by bank transfer;
payment by transfer to the Seller's bank account;

Fixed-price products

in cash at the Seller's premises, in accordance with Act No. 254/2004 Coll., only up to CZK 270,000 or its equivalent in foreign currency based on the current exchange rate of the Czech National Bank. Higher amounts can only be paid by bank transfer
payment by transfer to the Seller's bank account;
in the case of orders up to CZK 150,000, cash on delivery (Balíkovna up to CZK 50,000), where the Buyer pays the price upon receipt of the goods from the carrier;
The Seller shall, at its own discretion, allow payment by debit/credit card;

In the case of payment in advance, the purchase price is considered paid after the entire amount of the purchase price of the ordered goods, including delivery costs, has been credited to the Seller's account. When paying in advance, the Buyer is obliged to pay the total price of the order no later than 7 days from the date of completion of the order process (sending a confirmation message in electronic form or a pro forma invoice). After this period has expired without payment, the order will be canceled by the Seller without compensation.
In the case of cash on delivery, the purchase price shall be considered paid upon payment of the full amount of the purchase price of the ordered goods, including delivery costs, in cash to the employee of the transport company (Czech Post, etc.).
The invoice issued on the basis of the Purchase Agreement also serves as an accounting (tax) document. The cost of transporting the goods to the location specified by the Buyer, or any fees associated with the payment for the ordered goods (cash on delivery fee, etc.), shall be added to the price of the goods.
The Seller is a VAT payer.
Shipping costs are charged according to the current price list of the transport company (Česká pošta a.s.). Shipping costs also include full insurance of the shipment, which is also determined according to the current price list of the transport company, unless otherwise agreed.
The price for shipping abroad will be determined according to the destination and will be stated in the order confirmation by the seller (or in the advance invoice). This shipping price will always include insurance for the full value of the goods, or a fee associated with the payment for the ordered goods (cash on delivery fee, etc.), unless otherwise agreed.
Fees for individual delivery methods are listed on the E-shop website.
The client is required by law to complete and pay for the order for investment metals. Otherwise, they will be subject to a penalty fee. The penalty fee is 1% of the total price of the order.

5. DELIVERY

The seller will send the item for sale, which is in stock, to the buyer without undue delay. The estimated delivery time is 5 business days. The maximum delivery time is 15 business days from the confirmation of the order by the Seller in the case of Products with a fixed price (or from the moment of payment of the purchase price, if the Buyer has chosen payment by bank transfer) and 25 business days from the price fixation in the case of Investment Products.
The Buyer acknowledges that the exact delivery time is beyond the Seller's control and may therefore be extended.
Delivery or collection of the ordered goods may be carried out in one of the following ways:

Personal collection at the Seller's premises; the Seller reserves the right not to release the product until it has been paid for in full.
Transport by Czech Post to the address specified by the Buyer as the delivery address. The Seller reserves the right to refuse to deliver the product if:

the address is clearly fictitious.
the Buyer has repeatedly failed to collect the product in the past or has returned it without reason.
delivery of the product is not possible due to its quantity, price, or the conditions of the transport company.

If the Seller reserves the right to refuse to deliver the product by Czech Post, they must immediately inform the Buyer in an appropriate manner and propose another suitable method.

The shipment is always insured for the full value of the goods. The goods are sent as a valuable letter or as a valuable parcel. The insurance of the shipment and its form, the shipment of goods, and the choice of shipping company are governed by this point, unless otherwise agreed.
The price for shipping abroad will be determined according to the destination and will be stated in the order confirmation by the Seller (or in the advance invoice). This shipping cost will always include insurance of the shipment up to the full value of the goods, or a fee associated with the payment for the ordered goods (cash on delivery fee, etc.), unless otherwise agreed.
Fees for individual delivery methods are listed on the E-shop website.
If the Buyer does not receive the shipment, they must immediately inform the Seller of this fact.
If the Buyer does not accept the product within 3 days of the goods being prepared at the premises, even after an additional request by the Seller, or if it is returned as undeliverable, the purchase contract shall expire, unless:

a deposit has been paid for the product, the Seller sends another request
the Seller and the Buyer agree otherwise.

If the purchase contract does not terminate after delivery is thwarted by the Buyer, the Seller reserves the right to charge storage fees according to the prices listed in the current price list on the website www.aurumpro.cz.
If the Seller and the Buyer agree on a new delivery of the product, the Seller reserves the right to charge the costs associated with the delivery (in particular packaging, postage, and product insurance) according to the price lists of the Seller and the transport company.
If the Buyer is delivered a larger quantity of the product than they ordered, they are obliged to pay for this goods, unless they refuse this larger quantity of the product without undue delay, within 3 days at the latest. The Buyer is obliged to return the product if requested to do so by the Seller.

6. COMPLAINTS PROCEDURE

This point is explained in full in the COMPLAINTS section.

7. PURCHASE GUARANTEE

We provide a guarantee for investment products to all customers who have purchased investment goods from us. The designation "Purchase Guarantee" means that we ALWAYS PURCHASE the product.
The guarantee applies to damaged products, but a fee charged to us by the refinery may be applied, up to 3% of the purchase price.
We purchase investment metals on business (fixing) days at our branches in Prague 9 and Vsetín from 9:00 a.m. to 5:00 p.m. or through correspondence purchase.
If a client has in the past failed to pay for/collect/pick up ordered goods from our company, our company has the right to cancel the purchase guarantee for that client.
We purchase products purchased from another/competing company, but we reserve the right to determine whether we will make the purchase and in what form.
When purchasing investment goods that we do not offer, the purchase price will be determined individually.
WE DO NOT PURCHASE:

gold jewelry, gold teeth, scrap gold, fragments of gold coins,
gold coins with a purity lower than 900 thousandths,
raw gold in any form, including ingots.

Interested parties shall deliver the products in person or via a delivery company to the address of the premises.
If the product is sent via a delivery company, the shipment will be opened under a special camera system to ensure the rights of both parties. The interested party has been informed of this and agrees to this procedure. A record of the opening of the shipment will only be kept if the quantity, quality, and condition do not correspond to the facts claimed by the interested party; otherwise, the record will be deleted.
In the case of

8. PERSONAL DATA

The handling of buyers' personal data is subject to legislation on the protection of personal data, including, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). The principles governing the processing of your personal data are contained here or at www.aurumpro.cz.
The Seller undertakes not to sell any personal data or other data entrusted to it by the Buyer, not to provide it to third parties, and not to use it in any way for commercial offers unrelated to the E-shop without the consent of the owners of such data. Entrusted personal data and other data are used only for the internal needs of the E-shop (for the purpose of successful fulfillment of the Purchase Agreement) and to improve communication between the Buyer and the Seller.
Personal data and other data will be deleted from the Seller's database at the Buyer's request. The Buyer also has the right to access their personal data and the right to correct it, including other legal rights to this data.
The Seller is entitled to pass on the Buyer's data necessary for the delivery of goods to external carriers.

9. SELLER'S BUSINESS PREMISES

Prague 9 Branch

Address
Litoměřická 879/1, Prague – Prosek, 190 00 Prague
Opening hours
09:00 – 17:00
Email
eshop@aurumpro.cz

Vsetín Branch

Address
Smetanova 841 (office, 3rd floor)
755 01 Vsetín
Opening hours
9:00 a.m. – 5:00 p.m.
Phone
+420 732 285 162
Email
eshop@aurumpro.cz

10. AML Act and restrictions on cash payments

The amendment to Act No. 253/2008 Coll ., on certain measures against the legalization of proceeds from crime and terrorist financing, introduced new binding rules for precious metal dealers. This Act, also known as AML, requires precious metal dealers to verify the identity of clients in transactions exceeding EUR 10,000 (CZK 250,000). This customer identification is intended for archiving purposes only, which we are required to store for 10 years in accordance with the interpretation of the law, and the data obtained in this way is therefore not sent anywhere.
If you purchase or sell goods from our company that exceed the above-mentioned amount of EUR 10,000 (CZK 250,000), we will ask you, as our customers, for your cooperation. We are required to fill out a form with you, which will include your initials along with information about the origin of your business, and we may also need to make a copy of your ID (ID card or passport).
A politically exposed person is defined in Act No. 253/2008 Coll., on certain measures against the legalization of proceeds from crime and terrorist financing (§ 4(5)(a)). Under AML laws, a politically exposed person (PEP) is a natural person who holds or has held a prominent public function, including members of the government, senior officials, and close relatives or business partners of such persons.
We are required to perform this client identification for transactions carried out physically at our branches as well as for sales through our e-shop. If we are unable to perform this identification for any reason, no future orders can be processed. We will be happy to assist you in completing the required forms. After the initial check, you can carry out further transactions without these administrative delays.

11. OUT-OF-COURT DISPUTE RESOLUTION

The parties shall endeavor to resolve any disputes arising between the Buyer and the Seller amicably. Please note! The client is required by law to complete and pay for orders for investment metals. Otherwise, they will be subject to a penalty fee of up to 1%.
If the dispute cannot be resolved amicably, the Buyer, who is a consumer, has the right to extrajudicial resolution of this contract in accordance with OchSpoř. The entity responsible for the extrajudicial resolution of consumer disputes in accordance with OchSpoř is the Czech Trade Inspection Authority (www.coi.cz).
The requirements for initiating proceedings are set out in Section 20n of the OchSpoř. The Buyer-consumer shall provide the identification details of the parties, describe the relevant facts in a complete and comprehensible manner, indicate what they are claiming, and the date on which they asserted their claim with the provider. The proposal must be accompanied by evidence that the dispute could not be resolved amicably.
The buyer-consumer may exercise their right with the Czech Trade Inspection Authority within one year from the date on which they exercised their right with the provider.

12. FINAL PROVISIONS

Unless these Terms and Conditions provide otherwise, relations between the Seller and the Buyer who is a Consumer that are not governed by these Terms and Conditions shall be governed by the provisions of the Civil Code.
This version of the Terms and Conditions replaces all previous versions.
The Terms and Conditions are published on the website www.aurumpro.cz and are also available at all branches of the provider.
The Provider reserves the right to amend the GTC by announcing a new version of parts thereof or a completely new version if there has been a change in the relevant legal regulations, if it corrects typographical or numerical errors, if the amendment to the GTC is not to the detriment of the client, or if it changes or otherwise modifies the rights and obligations of the Provider or the client, as well as for other reasons. The new version of the GTC shall become valid and effective on the thirtieth (30th) calendar day after the date of their proper announcement, or on the date specified in their announcement, if this date is later. The provider publishes the GTC at the internet address www.aurumpro.cz. If the client does not agree with the change to the GTC made in accordance with this point, the client is obliged to deliver their written disagreement with the new wording of the unilaterally changed GTC to the provider before the new wording of the unilaterally changed GTC takes effect.
These terms and conditions shall become valid and effective upon announcement.

Effective from June 1, 2025.